FAQs + Studio Policies
Have questions about classes, grip socks, or how to cancel a booking? We’ve got you. Whether you’re brand new to Lagree or a seasoned shaker, this page covers everything you need to know before stepping into the studio. Scroll through to get the full scoop on how Define runs things— and how to get the most out of your time on the Megaformer.
Define Lagree Studio Policies
Cancellation & No-Show Policy
We have a 10-hour cancellation window for all group classes.
- Memberships & Class Packs: You’ll lose the class if you cancel late or no-show.
- Unlimited Members & New Client Trials: A $15 late cancel fee or a $25 no-show fee will apply.
Late Arrival Policy
Clients may enter class up to 5 minutes after the start time. After that, late entry is not allowed for safety reasons. Your spot may be given to a standby client if you’re not present at start time.
Waitlist Policy
You can join a waitlist up to 10 hours before class. If added, you’re responsible for that spot. Keep notifications turned on so you don’t miss your class confirmation.
Grip Sock Policy
Grip socks are required for safety and hygiene. Don’t have a pair? No worries—we sell them in-studio.
Class Changes & Scheduling
Instructors and class times are subject to change. Please check our live schedule for the most up-to-date info.
No Pets or Kids in Class
We love them—but this 45 minutes is all about you.
Phones
Phones must be silenced and stored away during class. Trust us, you’ll want to stay in the zone.
Other Notes
Define Lagree is not responsible for lost or stolen items. We reserve the right to refuse business at our discretion.
Frequently Asked Questions
Before Class
How early should I arrive?
5 minutes early is perfect. First time? Plan to arrive 10–15 minutes early so we can walk you through everything.
What should I bring?
Grip socks (required), a water bottle, and a sweat towel.
What should I wear?
Wear breathable, move-friendly clothes—think leggings, sports bras, shorts, or tanks. You’ll get sweaty and shaky!
Is Lagree the same as Pilates?
Nope. Lagree is a strength-based, full-body workout using slow, controlled resistance. Pilates often focuses on breath, mobility, and rehab. The equipment looks similar—but the vibe and intensity are totally different.
How long is class?
All classes are 45 minutes.
Are there different levels?
Our classes are all levels. We offer plenty of modifications and variations to support you wherever you're at in your fitness journey.
Getting Started
I’m new—what can I expect?
We’ll show you the Megaformer, chat through safety tips, and make sure you feel prepped. Your instructor will guide you the entire way.
Do I need a private session first?
Totally your call. If you're recovering from injury or new to fitness, a private session can help you feel more confident before jumping into a group class.
Who can take classes?
Define Lagree is open to anyone age 15 and up (parent/guardian signature required under 18). All fitness levels welcome!
How often should I come?
2–5x per week delivers the best results. Just listen to your body!
Booking & Memberships
How do I sign up for class?
How do I cancel or switch classes?
Head to your account online or in the app. Changes must be made at least 10 hours in advance.
What happens if I don’t show up?
- Memberships & Class Packs: You’ll lose the class.
- Unlimited & Trial Members: A $25 no-show fee will apply.
Can I freeze my membership?
Yes—email us at info@definelagree.com for details.
How do I cancel my membership?
Send an email with 14 days’ notice to info@definelagree.com.
Do you offer private sessions?
Yes! We offer 1:1, duets, and private group classes. Reach out to book.
Can I use ClassPass?
Yes, but note: ClassPass is a third-party system and we can't modify their reservations.
Book directly through us to get your preferred class times at BOTH studio locations, have more consistency with the Lagree Method aka better results, and a larger cancellation window than ClassPass!
What’s the expiration on class packs?
All class packs expire 6 months after purchase.
What’s your refund policy?
All sales are final. Classes and memberships are non-refundable and non-transferable.
How long do I have to use the 2-Week Trial?
The 14 days begin the day of purchase, so book those classes right away and get the full experience.
Modifications + Life Moments
Is it safe to do Lagree while pregnant or postpartum?
Please consult your doctor first. We’re happy to modify movements to support you during this chapter—just let us know in advance.
What if I’m recovering from injury?
We’re here to support your journey. A private session may be a great way to get started and understand modifications tailored to you.
What equipment is used in class?
All classes use the M3S Megaformer, featuring a spring-based system with resistance options and multiple adjustable features. Your instructor will walk you through how to use it safely and effectively.
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